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Urchin, the hosting industry standard in web traffic reporting from Quantified Systems, Inc., is InterSpace's preferred web statistics and log analysis tool. Designed to provide critical insight into your website's user activity, Urchin's sophisticated reporting and easy-to-use, browser-based interface allow you to get the traffic data you need to optimize your site.
   
Urchin's Reporting Features:
  • Fast-loading, intuitive, in-depth reports
  • Flexible date range functionality - you specify the exact time period for your reports
  • Multilingual functionality - view reports in 10 languages, switchable on-the-fly
  • Built-in help sections with links to more detailed descriptions



Urchin FAQ Categories: General Questions, Urchin Reports, Troubleshooting, Printing Your Reports


 
General Questions

Q: What is Urchin?
A:
Urchin, the hosting industry standard in Web traffic reporting from Quantified Systems, Inc., is a Web traffic reporting software package. Designed to provide critical insight into your Web site's user activity, Urchin's sophisticated reporting and easy-to-use, browser-based interface allow you to get the traffic data you need to optimize your site.

 
Q: How does Urchin work?
A:
Web servers used by hosting companies, e-businesses, etc., create large amounts of data recording the exact usage of the server by the Web surfing public. As a visitor to a Web site clicks on various hyperlinks and travels through a site, each step is recorded by the server in a logfile.

Urchin processes these Webserver logfiles generated by server software such as Apache, Netscape, and Microsoft IIS. After processing the logfiles, Urchin creates data sets with site information for every user on the system. It then creates detailed HTML-based reports that can be viewed with any modern browser.

 
Q: How do I select Urchin as my preferred statistics package?
A:
Urchin is InterSpace's default statistics package. If, however, you are using another statistics package and you would like to switch to Urchin, please read "How do I select one of the built-in statistics programs for my account".

 
Q: Where is Urchin run?
A:
Urchin is run from InterSpace's shared hosting servers, and all configuration is handled by their system administrators.

 
Q: Does Urchin report on any private information?
A:
Urchin was designed to produce highly detailed demographic and statistical data about site visitors, without violating anyone's privacy. Urchin is not a hardware-dependent packet-sniffing system. Nor is it an intensely detailed, Oracle-based drill-down system. Urchin does not collect personal data, email addresses, credit card numbers, private information or any details about individual users who access a Web site.

 
Q: Does Urchin report on logfile data from e-commerce packages?
A:
Yes. Urchin supports Miva Merchant on InterSpace's VPS (Virtual Private Server) platform.

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Urchin Reports

Q: Who can see my reports?
A:
Only you and those you give your login/password to can see your reports.

 
Q: What log file components does Urchin compile, and what do these terms mean?
A:
Hits, Pages, Traffic, Visitors, Referrals, Domains, Browsers, Platforms, and Errors

  • Hits: A hit is defined as a single file that is transferred to a Web browser. Thus, a single HTML (HyperText Markup Language) document containing multiple inline images (.JPG, .GIF, etc.) would be counted as multiple requests to a Web site. In addition, erroneous requests to transfer files are also counted as hits.

  • Pages: A page (also known as a Web page) is defined as a single file on a Web server. For example, a page could be an HTML (Hypertext Markup Language) document, a Java applet, a cgi script, etc. Any file that is neither a gif nor a jpeg is considered a page.

  • Traffic: (Bytes Transferred): The amount of data flowing between a Web site's server and the computers that access that Web site. The amount of traffic a Web site generates is directly related to the number of hits it receives. ISP's usually bill their clients based on the amount of traffic a client's Web site does.

  • Visitors: A visitor is defined (here) as an individual who accesses a page on a given Web site within a thirty minute time period. For example, if Bob browses through your Web site for seven minutes, he is counted as one visitor. If Mary surfs through your Web site (whether during that same period of time or later), she is counted as another visitor. If Bob logs in later that day and visits your site again, he is counted as a different visitor. The thirty minute time period can be modified.

  • Referrals: A referral is defined as a page that directs visitors to another Web page. Many times visitors are directed or referred to a page that is on an entirely different Web site. This is the case when a user is referred to a Web site from a search engine, such as Yahoo. Urchin automatically filters out referrals originating from within the same Web site.

  • Domains: A domain is a classification of a group of computers that are in some way related. Examples include "www.stanford.edu", "www.netscape.com", "www.whitehouse.gov". Urchin compiles the last two components of the domain name. For example, if an AOL user visits your Web site, it tabulates "aol.com" rather than "ww-tb63.proxy.aol.com".

  • Browsers: A browser (also known as a Web browser) is defined as software that is used to view pages located on the internet or an intranet. The two most popular Web browsers are Microsoft Internet Explorer and Netscape Navigator (various versions).

  • Platforms: A platform is defined as a specific operating system (such as Windows 95, Macintosh, OS/2, etc.) used by a visitor who accesses a Web site.

  • Errors: Errors are defined as pages that visitors attempted to view, but received an error message instead. Often, these errors occur because of broken links (links to pages that do not exist anymore) or when an unauthorized visitor attempts to access restricted pages (for example, if the visitor does not have a password to access the page).
 
Q: How do I change languages?
A:
To change the international language in which your reports are displaying, click on the "Preferences" button under "Controls" in the Urchin reporting interface. A pop-up window will appear where you can select from 10 different languages Click "Submit" and the interface will switch languages on the fly so you¼ll see your reports change immediately. Make sure the appropriate international language packs are installed for Internet Explorer for double-byte languages.

 
Q: How can I export data into another application?
A:
Urchin¼s "Export Data" feature allows site owners to export any report in tab-separated form for use in database and spreadsheet applications (such as Excel or FileMaker) for further analysis and comparison. This format can be imported directly with no changes. When the Export Data button is clicked, Urchin brings up a new window with the data displayed in plain text. Users should then select the File Save As option, and save the file as Text Only (".txt"), or copy and paste the data directly into a spreadsheet application.

 
Q: How do I do comparative analysis of different date ranges?
A:
Open a new browser window (File, New), pull up your Urchin report, and select the date range you wish to compare to. You can also use the "Export Data" function to cut and paste your report data for different/custom date ranges into a spreadsheet application such as Excel, and compare.

 
Q: What's the difference between a Hit, a Pageview, and a Visitor?
A:
A hit is merely a request to the server for a file. This means that one HTML page can, if it has several images, account for many hits. "Hits" represent an actual, hard number.

A Pageview is defined as a request for a display-able page, such as "index.html" or "products.htm". An image is not a Pageview. "Pageviews" represent an actual, hard number.

A Visitor is defined as a series of hits from any particular IP address. If any two hits are separated by 30 minutes or more, two visitors are counted. "Visitors" represent an extrapolated number.

 
Q: How do I know if someone has clicked on an ad I placed on another site?
A:
Pull up your Urchin report and go to the Referrals section. Click on "Referral Tree" and examine the listings. You can see which pages on other sites brought your visitors to your site.

 
Q: Can I change the default report displayed when I first log into my Urchin reports?
A:
No, by default Urchin always displays the Snapshot report, providing you with a quick look at the last seven days of traffic on your site.

 
Q: Can I search for pages, referrals or domains?
A:
Currently Urchin doesn't have a search function built-in, so you can use your browser's search function instead.

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Troubleshooting

Q: The numbers in my reports seem to be double what they should be. What's going on?
A:
Chances are that Urchin was run twice on the same log file or portion of log file. Urchin has been designed to run once per log rotation. Contact InterSpace technical support for more information.

 
Q: Why haven't my reports updated for the last few days?
A:
RapidSite administers and maintains the Urchin software that creates and updates your reports and should have information concerning this question. Contact InterSpace technical support for more information.

 
Q: When I view my site reports, I see "unresolved" under Domains. Why don't I see domain names?
A:
Not all IP addresses can be resolved to their parent network. Some government and military networks do not allow resolution, and some DNS (name server) servers respond too slowly, or not at all. Also, RapidSite may have turned off Urchin domain name resolution. If this is the case, your domains reports will display "unresolved". Contact InterSpace technical support for more information.

 
Q: My Urchin report shows more Visitors than Pageviews. How can this be?
A:
There are a couple of different scenarios that will cause the Visitor total to exceed the Pageview total. If you have images or other non-pages linked directly from other sites, it is possible that the image is being hit without an html page. This would result in the recording of visitors without pageviews, since images count as hits, but not pageviews.

Another potential cause could be the use of multiple IPs by a single visitor. Under the current definition of a visitor, which is similar to "user sessions", visitors using multiple IPs would be counted as multiple visitors. While not widespread, we have seen this occur from certain Web-spiders and ISPs.

 
Q: Why doesn't my language control work?
A:
You need to change your language preference in your browser. In Netscape, you can change the language preference by going to Edit/Preferences/Navigator/Languages. In Internet Explorer, you can change the language preferences by going to Internet Options/General/Languages. Note that "language control" refers only to international languages, not to LangTags.

 
Q: Why do I get a JavaScript error when changing languages?
A:
For Internet Explorer users - make sure appropriate international language packs are installed. Netscape users - see: http://www.urchin.com/products/double-byte_language_guide.html

 
Q: Why are there blank entries and cut off entries on my report?
A:
The Web server does its best to log all activity to your site accurately. However, at times the header information sent to the server by the Web surfer is corrupted or incomplete, and the server is unable to properly log the entry. This can result in missing items and cut off entries in the logs and thereby in Urchin's reports.

 
Q: Why do pages or domains show up in my reports with zero traffic?
A:
These pages have been accessed at least once during the month and are in the Urchin database. However, they weren't accessed at all during the date range you're currently viewing.

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Printing your Urchin reports

Macintosh:

    Netscape:
  • Be sure the printer is set to Print Backgrounds. Depending on printer type, this can generally be found in the Page Set Up dialogue box.
    Go to File -> Page Set Up, check the "Print Backgrounds" checkbox.
  • Go to File -> Print...
  • When the print dialogue box comes up, Click Print!
     
    Internet Explorer
  • Go to File -> Print Preview.
  • Select "Print Backgrounds" (located at bottom) Check this checkbox.
  • Click Print.
  • When the print dialogue box comes up, Click Print!
Windows:
    Netscape:
  • Go to the Netscape Menu Bar and click File/Page Setup.
  • Look under Page Options and check "Print Backgrounds"
  • Then print!
     
    Internet Explorer:
  • Go to the Explorer Menu Bar and click Tools/Internet Options/Advanced
  • Scroll down to the section on Printing. Make sure that Print background colors and images is checked.
  • Click Apply and then OK.
  • Then print!

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